Terms & Conditions

01. Introduction

These Terms & Conditions govern your access to and use of the Omnivo Digital website (“Website”). By accessing or using the Website, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the Website.

The Website is operated by Omnivo Digital (“Omnivo,” “we,” “our,” or “us”) and is intended primarily to provide information about our Salesforce consulting, implementation, technology, AI, automation, and related professional services.

These terms apply to your use of the Website and do not, by themselves, create a client engagement, consulting agreement, partnership, or other contractual relationship between you and Omnivo.

02. Use of the Website

Informational and Business Purposes

The content available through this Website is provided for general informational and business purposes.

You may view, access, and use the Website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to use the Website in a way that could damage, disable, overburden, impair, or interfere with its operation or with another person's ability to access or use the Website.

Prohibited Use

You may not use the Website to:

• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to the Website or related systems.
• Introduce malicious software, code, or other harmful material.
• Interfere with the security or operation of the Website.
• Scrape, copy, reproduce, or systematically collect Website content without authorization.
• Misrepresent your identity or affiliation with an organization.
• Use Website content for fraudulent, unlawful, or misleading purposes.

Omnivo reserves the right to restrict or terminate access to the Website where reasonably necessary to protect the Website, its users, or its business.

03. Website Content

Information Provided by Omnivo

We make reasonable efforts to provide useful and accurate information through the Website. However, we do not guarantee that all content will always be complete, current, accurate, or error-free.

Website content may include descriptions of services, technology capabilities, Salesforce-related information, industry perspectives, articles, guides, customer results, illustrations, statistics, and other materials.

Information may change as our services, technology, business, or the broader technology landscape evolves.

Changes to Website Content

Omnivo may modify, update, remove, or replace Website content at any time without prior notice.

We are not obligated to maintain any particular content, feature, service description, or functionality on the Website.

04. Educational and Informational Content

Content Is Not Professional Advice

Information published on the Website—including articles, guides, resources, case studies, technology discussions, AI content, Salesforce recommendations, and other educational materials—is provided for general informational purposes.

Such content should not be interpreted as legal, financial, tax, accounting, investment, cybersecurity, or other professional advice.

Information presented on the Website is not a substitute for professional advice tailored to your organization's specific circumstances.

Technology and Strategy Information

Information regarding Salesforce, AI, Agentforce, automation, integrations, Data Cloud, MCP, Einstein, or other technologies is intended to provide general context and educational insight.

Technology capabilities, product features, licensing requirements, pricing, availability, integrations, and functionality may change over time and may depend on third-party products, configurations, subscriptions, and other factors.

Organizations should independently evaluate whether a particular technology or approach is appropriate for their specific requirements.

05. Salesforce and Third-Party Platforms

Third-Party Products and Services

Omnivo may discuss or work with third-party platforms, technologies, software, and services, including Salesforce and related products.

References to third-party products, brands, services, or technologies do not necessarily imply ownership, sponsorship, endorsement, or affiliation unless expressly stated.

Third-party products and services are generally subject to their own terms, licenses, policies, and agreements.

Salesforce Information

Salesforce-related information presented on this Website is intended for general informational purposes.

Specific Salesforce functionality, licensing, pricing, availability, implementation requirements, and product capabilities should be confirmed directly with the applicable provider or through the appropriate commercial or technical documentation.

06. Services and Client Engagements

Website Information Does Not Constitute an Engagement

Information presented on the Website does not constitute a proposal, statement of work, service agreement, or binding offer to provide professional services.

A formal client relationship with Omnivo is established only through the appropriate agreement or other written arrangement between Omnivo and the client.

The scope, fees, timelines, deliverables, responsibilities, and other terms of a specific engagement will be governed by the applicable agreement.

No Guaranteed Outcomes

Descriptions of potential outcomes, efficiencies, improvements, or business results should not be interpreted as guarantees.

Actual results may vary depending on factors including an organization's systems, data, processes, implementation approach, resources, adoption, business conditions, third-party technologies, and other circumstances.

Past client results do not necessarily indicate or guarantee future results for another organization.

07. Customer Stories and Results

Case Studies and Performance Examples

The Website may feature customer stories, case studies, testimonials, metrics, or examples of business outcomes achieved through Omnivo's work.

These examples are provided to illustrate previous experiences and potential applications of our services.

Individual results vary, and the performance of one organization should not be interpreted as a guarantee that another organization will achieve the same or similar results.

Where specific metrics are presented, they should be understood within the context of the associated customer engagement.

08. AI and Emerging Technology

AI Information and Capabilities

The Website may contain information regarding artificial intelligence, Agentic AI, Agentforce, Claude, Salesforce MCP, automation, and other emerging technologies.

AI capabilities and associated technologies are evolving rapidly. Information presented on the Website may therefore become outdated as products, models, features, integrations, regulations, and industry practices change.

Any AI implementation should be evaluated based on the organization's specific use case, data environment, governance requirements, security considerations, human oversight requirements, and applicable policies.

No Guarantee of AI Outcomes

References to automation, efficiency, productivity, intelligence, or business improvement do not guarantee a particular outcome.

AI-generated or automated outputs may require human review, validation, monitoring, and appropriate governance depending on the use case.

09. Intellectual Property

Omnivo Content

Unless otherwise stated, the Website and its contents—including text, graphics, illustrations, images, logos, layouts, designs, videos, articles, guides, case studies, and other materials—are owned by or licensed to Omnivo and may be protected by applicable intellectual property laws.

You may access and view Website content for personal or internal business purposes.

Restrictions on Use

You may not reproduce, republish, distribute, modify, sell, license, publicly display, create derivative works from, or otherwise commercially exploit Website content without prior written permission from Omnivo or the applicable rights holder.

Nothing in these Terms & Conditions grants you ownership of Omnivo's intellectual property.

10. User-Submitted Information

Information You Provide

If you submit information through a contact form, consultation request, email, or another Website feature, you are responsible for ensuring that the information you provide is accurate and that you have the right to provide it.

You should avoid submitting confidential, proprietary, sensitive, or regulated information through general Website forms unless Omnivo specifically requests that information through an appropriate channel.

No Confidentiality Assumed

Submitting information through the Website does not automatically create a confidential relationship between you and Omnivo.

Information submitted through the Website is handled in accordance with our Privacy Policy and applicable law.

11. Third-Party Links

External Websites

The Website may contain links to third-party websites, platforms, documentation, social media profiles, software providers, or other external resources.

These links are provided for convenience or informational purposes.

Omnivo does not control third-party websites and is not responsible for their content, availability, security, privacy practices, terms, or policies.

Your use of third-party websites is subject to the terms and policies established by those third parties.

12. Website Availability

No Guarantee of Continuous Availability

We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors.

The Website may occasionally be unavailable because of maintenance, technical issues, updates, security measures, third-party services, infrastructure failures, or other circumstances.

Omnivo may modify, suspend, or discontinue portions of the Website at any time.

13. Disclaimers

Website Provided on an “As Is” Basis

To the extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

Omnivo makes no warranties, express or implied, regarding the Website's availability, accuracy, completeness, reliability, suitability, or fitness for a particular purpose.

No Guaranteed Business Results

Nothing on the Website guarantees that using Omnivo's services, Salesforce, AI technologies, automation, or any other technology will produce a particular financial, operational, sales, productivity, or business outcome.

Any examples, projections, estimates, metrics, or statements concerning potential improvements should not be interpreted as guarantees.

14. Limitation of Liability

Use of the Website

To the maximum extent permitted by applicable law, Omnivo and its officers, employees, contractors, affiliates, and service providers will not be responsible for losses or damages arising from your use of, or inability to use, the Website or reliance on information provided through the Website.

This may include direct, indirect, incidental, consequential, special, or other damages to the extent permitted by applicable law.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

15. Indemnification

Your Responsibility

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Omnivo and its officers, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from your unlawful use of the Website, violation of these Terms & Conditions, or infringement of another party's rights.

16. Privacy

How We Handle Your Information

Your use of the Website is also subject to our Privacy Policy, which explains how Omnivo may collect, use, store, and disclose information associated with your interactions with the Website.

Please review the Privacy Policy for additional information regarding our data practices.

Privacy Policy

17. Changes to These Terms

Updates to the Terms & Conditions

Omnivo may update these Terms & Conditions from time to time to reflect changes to the Website, our services, business practices, technology, or applicable legal requirements.

When changes are made, the “Last Updated” date at the beginning of this page may be updated.

Your continued use of the Website after updated Terms & Conditions are published constitutes your continued use of the Website subject to the revised terms, to the extent permitted by applicable law.

18. Governing Law

Applicable Law

These Terms & Conditions shall be interpreted and applied in accordance with applicable laws, subject to any mandatory provisions that may apply based on your location or circumstances.

The specific governing law, jurisdiction, and venue provisions applicable to Omnivo should be confirmed by the client or legal counsel before this page is published.

19. Severability

If One Provision Is Not Enforceable

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply to the extent permitted by law.

20. Entire Agreement

Understanding These Terms

These Terms & Conditions, together with the Privacy Policy and any other policies expressly referenced on the Website, govern your general use of the Website.

These Website terms do not replace or modify the terms of a separate written agreement between Omnivo and a client.

Where a formal client agreement exists, the terms of that agreement will govern the applicable professional services relationship.

21. Contact Omnivo

Questions About These Terms?

If you have questions about these Terms & Conditions or the use of the Website, you can contact Omnivo Digital.